Refund policy

1. Return Window

You may request a return within *30 days of receiving your order*.

To be eligible for a return, the item must:

* Be unused and in its original condition.
* Be in the original packaging, when applicable.
* Include all accessories, parts, manuals, and other items that came with the product.
* Not show signs of damage caused by the customer.

## 3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within *7 days of delivery*.

Please provide:

* Your order number.
* A description of the problem.
* Clear photos or videos showing the item and packaging.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

## 4. Return Shipping

For a return due to a change of mind, incorrect size/color selection, or any other reason not caused by an error on our part, the customer may be responsible for the return shipping cost.

If the item is defective, damaged during shipping, or the wrong item was sent, we will work with you to resolve the issue and may provide a return shipping solution.

## 5. Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

Original shipping charges may not be refundable unless the return is due to an error on our part or the item arrived damaged or defective.

## 6. Exchanges

If you would like to exchange an eligible product, please contact us before returning the item.

Depending on product availability, we may offer an exchange or another appropriate resolution.

## 7. Return Approval

Do not send an item back without contacting us first. Unauthorized returns may not be accepted.

To request a return, please contact us through the contact information provided on our website and include your order number and reason for the return.

## 8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests before the order is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow our return procedure.

## 9. Contact Us

If you have questions about a return or refund, please contact our customer support team through the contact information provided on our website.

We are always happy to help.